FRONT OFFICE

The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations.

Department

Introduction to
Front Office Department

Functions / Role of
Front Office Department

Hotel Room Types, Tariff and, Plans

Hotel Room
Reservations

HOTEL FRONT OFFICE STUDY NOTES

Guest Cycle and Reservations in the Hospitality

Pre arrival procedure in the Hotel

Guest arrival
Procedure

Hotel Room
Guest Stay

Guest Departure
Procedure

Methods of Payment in
Hotel Front Office

Hotel Front Office
Accounting

Calculation of Statistical data for Hotel Office

Hotel
Guest Relations

Reports in Hotel
Front Office

Situation Handling in
Hotel Office